Common Questions about The Highland Club

We've compiled a list of FAQ's below and we hope that you find the answer here to any questions you may have. But if not please contact us here and we will get back to you as soon as possible. In addition, for more specific information, please choose a topic below and click through for more advice.

FAQs

Common questions about holidaying with us at The Highland Club Loch Ness

Local Restaurants

No need to cook - explore local restaurants from The Boathouse on Loch Ness to many others

Club Rules

Useful information about facilities at The Highland Club Fort Augustus

Local Shops

From ice cream to scones, crafts to gifts, you'll find all your treats and essentials listed here

Covid Policy

We have taken every precaution to ensure your safety whilst you stay with us at the Abbey

Travel

Whether you're flying, driving or taking the train to The Highland Club Scotland

Activities

Top 10 things to see and do around Fort Augustus and at The Highland Club Loch Ness

Event Diary

We've collated a few events happening locally for when normal life resumes 

Is there a charging point for electric cars?


We have one private charging point on site. Availability is not guaranteed, however please let us know in the notes section when you make your booking if you would like to use it and we will try our best to accommodate you. This service is availble only for guests staying in apartments booked directly through this website and is subject to availability. There is no public charging point on site at the moment but there is one in the village car park. For more details on where to find the nearest charging points in the area please look at https://chargeplacescotland.org/live-map/ and select Fort Augustus from the search menu.




Where is the nearest petrol station?


You can fill up your car in the village at the petrol station outside The Londis convenience store which is 200 yards from our entrance gate.




Is The Highland Club a hotel?


The Highland Club is not a hotel, rather it is a combination of private residences made up of individual apartments and cottages. Some of the luxury apartments are available to let for self-catering holidays, whilst some are kept solely for private use by their owners. Although not a hotel, we do offer services that are EXCLUSIVELY available to guests who have booked to stay in one of the apartments that we manage. You'll find our friendly team In the Sanctuary Reception area where you can stop for a coffee, get local advice or arrange for your apartment to be serviced whilst you are out enjoying the Highlands. Book with confidence knowing that we only manage apartments that have either a 4 or 5 star grading awarded by Visit Scotland and that we are regularly shortlisted as providing outstanding self catering accommodation.




What is The Highland Club?


The Highland Club is a unique development of apartments that have been carved out of the Fort at Fort Augustus (one of the three Forts that originally protected Scotland from invasion) and many of which have retained original architectural features. The Highland Club is a sensitively restored former abbey and historic building originally designed as a military fort. Built at the time of the Jacobites, it has been restored and converted into luxury self-catering and residential apartments with on-site facilities which are available for those on vacation, staycation and residents alike.




Where do we collect the keys and get directions to our apartment?


We have our own dedicated reception, The Sanctuary, which is part of The Abbey Church building. Here you will be welcomed on arrival, checked in, collect keys and be shown to your apartment. Reception will be open from 4pm to 8pm daily for check in. Please note that depending on the current local Coronavirus restrictions the number of guests allowed into reception may be limited and you may be asked to meet outside for your keys. More details of how and where to collect keys will be sent to you approximately 4 weeks prior to your arrival. Please note that as The Sanctuary is not a 24 hour manned reception, you must let us know your estimated time of arrival.




Who can use the facilities at The Highland Club?


The Highland Club facilities are all private and may only be used by owners, their guests and self catering visitors staying at the Highland Club. You will be given details on how to access the available facilities on your arrival. To see what facilities are available to guests staying at The Highland Club please click here.




Can we bring pets?


No, guests are not permitted to bring any pets to apartments at The Highland Club.




What should we remember to bring with us?


It is advisable to bring food for your breakfast if you are arriving in the evening as The Boathouse restaurant does not offer breakfast. You will find a selection of cereals and a fruit plate (subject to availability) provided in your apartment, other food items can be purchased locally in the village.
If you are planning on going on walks, it is advisable to bring hiking boots with you. It is a good idea to bring clothes for different weather as the weather can quickly change in the UK. However, check the forecast for Fort Augustus before your holiday to get a better idea.
If you are travelling to The Highland Club from abroad, it is important to bring an adaptor with you as the UK has 3 point sockets. You do not need to bring towels, linen, kitchen utensils or a hairdryer with you.




What are your check-in/check-out times?


Check-in time is from 4pm – 8pm. Earlier check in times may be possible, please request this in your notes at the time of booking. Arrivals after 8pm must be by prior arrangement, with a surcharge payable online of £25.00. Arrivals after 10pm cannot be accommodated and guests will have to check in the following morning.
Check-out time is by 10am. Guests who have booked directly through this website may be able to have an extended check-out time. Please request this on your booking form and confirm whether this is possible at The Sanctuary Reception upon arrival. We may be able to accommodate your request and a surcharge may apply.




Do we need to clean the property before we leave?


It is expected that the property is left clean and tidy on departure. Cleaning, such as linens, will be taken care of on your departure. We kindly request that all rubbish and recycling has been taken to the designated bins in the grounds at the end of your stay.




How far is it to the shops and village?


Fort Augustus is a compact village and the Highland Club is on the outskirts of the main village high street. The shops start perhaps 200 yards from our entrance gate and even closer from the canal footpath from The Highland Club. To see more information about local shops please click here.




What are the advantages of our self catering accommodation?


Self catering, also known as holiday rentals or vacation rentals, is an increasingly popular way to book holiday accommodation, particularly when trying to ensure a Covid safe holiday. The accommodation includes a fully fitted kitchen with equipment of the highest quality for your use to prepare your own meals rather than ordering from a menu as you would in a hotel. Of course you need not cook at all - you can go out to eat at The Boathouse restaurant located on The Estate, - restaurants in the village are all just a short walk away. Self catering holidays give your party the freedom to come and go as you please and enjoy the great outdoors but still cook and eat in the safety of your own kitchen, allowing you to keep your distance from anyone else.




Can children be booked into an apartment without an adult?


Children under the age of 18 cannot be booked to stay overnight in an apartment without an adult. Every apartment booking that includes children under the age of 18 must be accompanied by at least one adult.




Is The Highland Club child friendly?


We love welcoming families to The Highland Club. Children under the age of 12 receive a gift pack which includes a drawstring cotton bag with a children's book, organic children's toiletries and small gift. Our apartments come with family board games, cards and books. Cots and high chairs are available on request and a couple of our apartments have a small sofa bed or space for a pop up bed for a child. Please contact us if you would like advice.




What's included in the price?


When you book your private apartment, it includes your bedrooms, a fully equipped kitchen, a furnished sitting room with a television, bathrooms with baths and showers, and a hair dryer. The apartments will also have a dishwasher, a combination washing machine/tumble dryer, an iron and an ironing board, as well as cleaning equipment such as a hoover, brush and mop. There is no need to bring any towels or linen, as both will be provided. There will be a towel and dressing gown provided for each guest in the apartment, and the beds will have fresh linen. Heating, lighting and taxes are also included in the price. A welcome pack is provided on arrival and children receive their own personal goody bag.
In addition to your apartment, as guests you will have access to all of the facilities on site which includes The Highland Club lounge and swimming pool, as well as the on-site amenities within the grounds such as a barbecue area, giant chess set, tennis courts, cricket net, adventure playground, boules court and croquet. For more information about the facilities please visit our on-site activities page. It is important to note that meals are not provided. Your stay includes free wifi, bed linen, towels, welcome bag with a selection of goodies (milk, biscuits, selection of snacks, fruit, sparkling water, wine) heating, electricity costs, access to Club Lounge, use of on site facilities (may require booking on arrival).




What is the cancellation policy?


Covid Cancellation guarantee - due to the extraordinary circumstances of the Coronavirus pandemic any direct bookings made for 2021 can be cancelled up to one day (24 hours) prior to arrival (1600) with the option of either a full refund or moving your vacation to different dates (subject to any increase or decrease in rental for the amended dates or apartment). There are no administration fees for this service. Our cancellation policy outside of the Covid 2021 period are as follows: For cancellations within 7 days of booking, you will receive a full refund (except when a booking is made within 14 days prior to arrival).
Our refund policy is as follows: • Bookings can be cancelled up to 6 week(s) before 21:30 on the day of check in free of charge.
• Bookings cancelled less than 6 week(s) before 21:30 on the day of check in will incur a charge of 50% of the booking total.
• Bookings cancelled less than 3 week(s) before 21:30 on the day of check in will incur a charge of 100% of the booking total. Holiday cancellation insurance is not provided by us and is not included in the price of the holiday. All holidaymakers are recommended to take independent advice on appropriate holiday insurance. Due to unforeseen circumstances the proprietor reserves the right, up to four weeks prior to your arrival, to cancel the booking and in this event will offer equal or better accommodation at The Highland Club or refund all booking payments. The proprietor is not liable for any additional cost of any alternative accommodation or liquidated damages, which must be paid by the guest.




What is the smoking policy?


It is illegal to smoke in public spaces indoors and we have a strict no smoking policy in all of our apartments and we ask our guests to adhere to this.




What are the best ways to travel to The Highland Club?


The Highland Club is very easily reached by car as it is just off the A82, which connects Glasgow to Inverness. The easiest way to reach The Highland Club is by car. Whether it's your own car, one you've hired after arriving in the Scottish highlands by train, plane or coach, or a taxi you've arranged from the airport or railway station. Chauffeur tour services are also available in the area for the duration of your holiday. These should be booked before arrival as they are in high demand. For more detailed directions please have a look at our Travel Information page.




How do we pay for our holiday?


You can make a holiday reservation with us online using this website and the "Book Now' button. If you have any queries please feel free to email or call us. Your booking will be confirmed following receipt of the completed booking form and payment. Payments should be made in GBP(£). Payment can be made online.
Please note all prices are subject to change and may vary by season.




Where can I find restaurants?


On The Highland Club’s estate is a fantastic restaurant called The Boathouse, the only restaurant on the south shores of Loch Ness. There are many other restaurants in Fort Augustus, such as The Lovat Hotel which is the white building located opposite the entrance to The Highland Club. The Inch Hotel is 1.5 miles outside of the village on the left hand side of the A82 when heading towards Inverness which is a quality option for lunch and dinner. To see information on more local restaurants please click here.




Where can I find a pub?


The Bothy Public House is both a bar and a restaurant located in the centre of Fort Augustus, near the Caledonian Canal and Swing Bridge. They offer takes on traditional Scottish dishses such a Cock-a-Leekie soup and venison.
The Lock Inn is also a bar and a restaurant, which offers good, non-complicated food with good portions and reasonable prices. They are located next to the canal.
To see more local pubs and restaurants please click through here.




What activities can we do in the area?


There are many activities offered within the area, from the very popular cruises on Loch Ness and fishing to gorge walking and archery. For more detail please view our blog where there is information on different activities or click through here to find out more about the local attractions.




Can I hire a bike in Fort Augustus?


Yes, there is a bike hire facility in Fort Augustus.
If you are bringing your own bike, we have a padlocked container to store your bikes on site, however you must bring your own lock to secure your bikes to the stands within the container.
For more information on bike hire in Fort Augustus, please see below:
Girvans Bike Hire,
Email: girvanshardware@gmail.com
Phone: 01320 366 864 Please contact them directly for rates.




Where can I find alternative local swimming pools?


There is a swimming pool at Fort William in Fort William Leisure Centre.
For more information, please visit https://www.highlifehighland.com/lochaber-lesiure-centre/

In Inverness, there is The Inverness Aquadome Leisure Waters. The facilities include a restaurant, a wave pool as well as 3 flumes. The leisure pool has an area dedicated to children and babies.
For more information, please visit https:// www.highlifehighland.com/il/swimming-pool/




Do you supply any baby equipment?


We have high chairs and cots available on request and each kitchen is equipped with unbreakable plates, cups, bowls and cutlery especially for the children. We also have a small supply of spares such as nappy sacks, baby wipes and disposable bibs should you run out.




How close are you to the start of the Loch Ness Marathon?


The starting point for the iconic Loch Ness Marathon is approximately 10 miles from Fort Augustus Abbey, ideally located for runners and their families alike. The organisers have arranged for transportation from Fort Augustus car park (pre-booking is essential) which is a 3 minute stroll from our grounds. If you require pick-up from Fort Augustus or please email info@lochnessmarathon.com by 21 September 2021. More details can be found on their FAQ page: https://www.lochnessmarathon.com/event/loch-ness-marathon/





 

What's The Weather Like in The Highlands?