Common Questions about The Highland Club
We've compiled a list of FAQ's below and we hope that you find the answer here to any questions you may have. But if not please contact us here and we will get back to you as soon as possible. In addition, for more specific information, please choose a topic below and click through for more advice.
Is there a charging point for electric cars?
We have one private charging point on site. Availability is not guaranteed, however please let us know in the notes section when you make your booking if you would like to use it and we will try our best to accommodate you. This service is availble only for guests staying in apartments booked directly through this website and is subject to availability.
Where is the nearest petrol station?
You can fill up your car in the village at the petrol station outside The Londis convenience store which is 200 yards from our entrance gate.
Is The Highland Club a hotel?
The Highland Club is not a hotel, rather it is a combination of private residences made up of individual apartments and cottages. Some of the luxury apartments are available to let for self-catering holidays, whilst some are kept solely for private use by their owners.
What is The Highland Club?
Where do we collect the keys and get directions to our apartment?
We have our own dedicated reception, The Sanctuary, which is part of The Abbey Church building. Here you will be welcomed on arrival, checked in, collect keys and be shown to your apartment. Reception will be open from 4pm to 8pm daily for check in.
Who can use the facilities at The Highland Club?
Can we bring pets?
What should we remember to bring with us?
If you are planning on going on walks, it is advisable to bring hiking boots with you. It is a good idea to bring clothes for different weather as the weather can quickly change in the UK. However, check the forecast for Fort Augustus before your holiday to get a better idea.
If you are travelling to The Highland Club from abroad, it is important to bring an adaptor with you as the UK has 3 point sockets.
What are your check-in/check-out times?
Check-out time is by 10am.
Do we need to clean the property before we leave?
How far is it to the shops and village?
What are the advantages of our self catering accommodation?
Can children be booked into an apartment without an adult?
Children under the age of 18 cannot be booked to stay overnight in an apartment without an adult. Every apartment booking that includes children under the age of 18 must be accompanied by at least one adult.
Is The Highland Club child friendly?
We love welcoming families to The Highland Club. Children under the age of 12 receive a gift pack which includes a drawstring cotton bag with a children's book, organic children's toiletries and small gift. Our apartments come with family board games, cards and books. Cots and high chairs are available on request and a couple of our apartments have a small sofa bed or space for a pop up bed for a child. Please contact us if you would like advice.
What's included in the price?
When you book your private apartment, it includes your bedrooms, a fully equipped kitchen, a furnished sitting room with a television, bathrooms with baths and showers, and a hair dryer.
In addition to your apartment, as guests you will have access to all of the facilities on site which includes The Highland Club lounge and swimming pool, as well as the on-site amenities within the grounds such as a barbecue area, giant chess set, tennis courts, cricket net, adventure playground, boules court and croquet.
What is the cancellation policy?
Covid Cancellation guarantee - due to the extraordinary circumstances of the Coronavirus pandemic any direct bookings made for 2021 can be cancelled up to one day (24 hours) prior to arrival (1600) with the option of either a full refund or moving your vacation to different dates (subject to any increase or decrease in rental for the amended dates or apartment).
Our refund policy is as follows:
• Bookings cancelled less than 6 week(s) before 21:30 on the day of check in will incur a charge of 50% of the booking total.
• Bookings cancelled less than 3 week(s) before 21:30 on the day of check in will incur a charge of 100% of the booking total.
What is the smoking policy?
It is illegal to smoke in public spaces indoors and we have a strict no smoking policy in all of our apartments and we ask our guests to adhere to this.
What are the best ways to travel to The Highland Club?
The Highland Club is very easily reached by car as it is just off the A82, which connects Glasgow to Inverness.
How do we pay for our holiday?
You can make a holiday reservation with us online using this website and the "Book Now' button. If you have any queries please feel free to email or call us.
Please note all prices are subject to change and may vary by season.
Where can I find restaurants?
On The Highland Club’s estate is a fantastic restaurant called The Boathouse, the only restaurant on the south shores of Loch Ness.
Where can I find a pub?
The Bothy Public House is both a bar and a restaurant located in the centre of Fort Augustus, near the Caledonian Canal and Swing Bridge. They offer takes on traditional Scottish dishses such a Cock-a-Leekie soup and venison.
The Lock Inn is also a bar and a restaurant, which offers good, non-complicated food with good portions and reasonable prices. They are located next to the canal.
What activities can we do in the area?
There are many activities offered within the area, from the very popular cruises on Loch Ness and fishing to gorge walking and archery.
Can I hire a bike in Fort Augustus?
Yes, there is a bike hire facility in Fort Augustus.
If you are bringing your own bike, we have a padlocked container to store your bikes on site, however you must bring your own lock to secure your bikes to the stands within the container.
Girvans Bike Hire,
Phone: 01320 366 864
Where can I find alternative local swimming pools?
There is a swimming pool at Fort William in Fort William Leisure Centre.
For more information, please visit https://www.highlifehighland.com/lochaber-lesiure-centre/
In Inverness, there is The Inverness Aquadome Leisure Waters. The facilities include a restaurant, a wave pool as well as 3 flumes. The leisure pool has an area dedicated to children and babies.
For more information, please visit https:// www.highlifehighland.com/il/swimming-pool/
Do you supply any baby equipment?
We have high chairs and cots available on request and each kitchen is equipped with unbreakable plates, cups, bowls and cutlery especially for the children. We also have a small supply of spares such as nappy sacks, baby wipes and disposable bibs should you run out.