Common Questions about The Highland Club

The check-in time for our apartments is between 4pm and 8pm. However please do let us know if you would like us to store your luggage if you plan to arrive earlier in the day. Make the most of the day and explore the village, squeeze in a cruise on Loch Ness or stop for a coffee at The Boathouse. Earlier check in times may be possible, please request this in your notes at the time of booking and we will confirm on the day. Arrivals after 8pm must be made by prior arrangement, and are subject to a surcharge payable online of £25.00. Arrivals after 10pm cannot be accommodated and guests will have to check in the following morning. Check-out time is 10am for reservations made through a travel agent. Check-out time is 11am for direct bookings made on www.thehighlandclub.co.uk For guests who have booked through an online travel agent, we may be able to accommodate your request and a surcharge will apply. Please enquire upon arrival.

We have our own dedicated reception, The Sanctuary, which is part of The Abbey Church building. Here you will be welcomed on arrival, checked in, collect keys and be shown to your apartment. Reception will be open daily from 8am to 8pm should you wish to speak to a member of the team, or would like ideas to help in planning your day. More details of how and where to collect keys will be sent to you approximately 4 weeks prior to your arrival. Please note The Sanctuary is not a 24 hour manned reception, you must let us know your estimated time of arrival as apartment check in is between 4pm-8pm unless an earlier check in has been agreed in advance.

Each apartment that you book with us will be provided with a Welcome Hamper, which includes wine, store cupboard essentials like pasta, rice, noodles and cous cous. In addition you will find a selection of snacks and treats, single serve cereal boxes as well as milk and sparkling water. The kitchen cupboards are well stocked with condiments, oils and a variety of spices and a bag of ice in the freezer for your pre-dinner drinks. Other food items can be purchased locally in the village supermarket and you have a selection of complimentary snacks, hot and cold drinks and freshly ground coffee throughout your stay. If you are planning on going on walks, it is advisable to bring hiking boots with you. It is a good idea to bring clothes for different weather as the weather can quickly change in the UK. However, check the forecast for Fort Augustus before your holiday to get a better idea. Each apartment has a combined washing machine and tumble dryer should this be needed. If you are travelling to The Highland Club from abroad, it is important to bring an adaptor with you as the UK has 3 point sockets. We supply all bathroom and kitchen towels as well as pool towels, bed linen, a comprehensive range of kitchen utensils and hairdryers. If you've forgotten anything, just ask our friendly reception team who will do their best to assist you. Bring a smile, a good book and get ready to relax....

All of our apartments are strictly non-smoking. It is also illegal to smoke in public spaces indoors and we have a strict no smoking policy in all of our apartments and we ask our guests to adhere to this.

Pets are only permitted in Courtyard Cottage 3, no pets are allowed in any of the main buildings. If you wish to bring your furry friend with you, please ensure you have made a reservation in Riverside Cottage, Courtyard Cottage 3. as this is the only pet friendly cottage that we manage.

We have six EV charging bays on site, located in the Abbey Church car park (https://what3words.com/earl.wrist.dock) and these are maintained by Pod Point. Please download their app prior to use. How to use Pod Point Chargers In addition, we have a dedicated private charging point for guests who have booked to stay with us in Abbey Church 4 - please let us know in the notes section when you make your booking if you would like to use it so that we can make it available for your use. There are also several public charging points in the village. For more details on where to find the nearest charging points in the area please look at https://chargeplacescotland.org/live-map/ and select Fort Augustus from the search menu.

The Highland Club is a unique collection of self catered apartments that have been carved out of the Fort at Fort Augustus (one of the three Forts that originally protected Scotland from invasion) and many of which have retained original architectural features. The Highland Club is not a hotel, however the apartments available through this website offer daily servicing, have a manned reception between 8am and 8pm daily and can offer advice and assistance with organising your vacation.

No - The Highland Club is not a hotel, rather it is a combination of private residences made up of individual apartments and cottages. Some of the luxury apartments are available to let for self-catering holidays, whilst some are kept solely for private use by their owners. Although not a hotel, we do offer services that are EXCLUSIVELY available to guests who have booked to stay in one of the apartments that we manage. You'll find our friendly team In the Sanctuary Reception area where you can stop for a coffee, get local advice or arrange for your apartment to be serviced and fresh pool towels to be delivered to your room whilst you are out enjoying all that the Highlands have to offer. Book with confidence knowing that we only manage apartments that have either a 4 or 5 star grading awarded by Visit Scotland and that we are regularly shortlisted as providing outstanding self catering accommodation.

We love welcoming families to The Highland Club. Children under the age of 12 receive a gift pack which includes a drawstring cotton bag with a children's book, organic children's toiletries and small gift. Our apartments come with family board games, cards and books. Cots and high chairs are available on request and a couple of our apartments have a small sofa bed or space for a pop up bed for a child. Please contact us if you would like advice.

We have high chairs and travel cots available for every apartment, please let us know before you arrive if you would like us to leave them out for you. Each kitchen is also equipped with a set of unbreakable plates, cups, bowls and cutlery especially for use by children. We also have a small supply of spares such as nappy sacks, baby wipes and disposable bibs should you run out, please ask in reception and these can be delivered to your apartment. We supply blankets and sheets for the cots so you do not need to bring your own - just let us know in advance if you need them.

Children under the age of 18 cannot be booked to stay overnight in an apartment without an adult. Every apartment booking that includes children under the age of 18 must be accompanied by at least one adult.

When you book your private apartment, it includes your bedrooms, a fully equipped kitchen, a furnished sitting room with a television, bathrooms with baths and showers, and a hair dryer. The apartments will also have a dishwasher, a combination washing machine/tumble dryer, an iron and an ironing board, as well as cleaning equipment such as a hoover, brush and mop. There is no need to bring any towels or linen, as both will be provided. There will be a towel and dressing gown provided for each guest in the apartment, beds will have fresh linen and swimming pool towels. Heating, lighting and taxes are also included in the price. A welcome hamper is provided on arrival and children receive their own personal goody bag. In addition to your apartment, as guests you will have access to all of the facilities on site which includes The Highland Club lounge and swimming pool, as well as the on-site amenities within the grounds such as a barbecue area, giant chess set, tennis courts, cricket net, adventure playground, boules court and croquet. For more information about the facilities please visit our on-site activities page. It is important to note that meals are not provided. Your stay includes free wifi, bed linen, towels, welcome bag with a selection of goodies (milk, biscuits, selection of snacks, fruit, sparkling water, wine) heating, electricity costs, access to Club Lounge, use of on site facilities (may require booking on arrival).

Please note our cancellation policy: • Bookings can be cancelled up to 6 week(s) before 21:30 on the day of check in free of charge. • Bookings cancelled less than 6 week(s) before 21:30 on the day of check in will incur a charge of 50% of the booking total. • Bookings cancelled less than 3 week(s) before 21:30 on the day of check in will incur a charge of 100% of the booking total. Holiday cancellation insurance is not provided by us and is not included in the price of the holiday. All holidaymakers are recommended to take independent advice on appropriate holiday insurance. Due to unforeseen circumstances the proprietor reserves the right, up to four weeks prior to your arrival, to cancel the booking and in this event will offer equal or better accommodation at The Highland Club or refund all booking payments. The proprietor is not liable for any additional cost of any alternative accommodation or liquidated damages, which must be paid by the guest.

The Highland Club facilities are strictly private and may only be used by owners, their guests and self catering visitors who are booked to stay in an apartment at the Highland Club. You will be given details on how to access the available facilities on your arrival. To see what facilities are available to guests staying at The Highland Club please click here.

It is expected that the property is left clean and tidy on departure. Cleaning, such as linens, will be taken care of on your departure. We kindly request that all rubbish and recycling has been taken to the designated bins in the grounds at the end of your stay.

The Highland Club is very easily reached by car as it is just off the A82, which connects Glasgow to Inverness. The easiest way to reach The Highland Club is by car. Whether it's your own car, one you've hired after arriving in the Scottish highlands by train, plane or coach, or a taxi you've arranged from the airport or railway station. Chauffeur tour services are also available in the area for the duration of your holiday. These should be booked before arrival as they are in high demand. For more detailed directions please have a look at our Travel Information page.

On The Highland Club’s estate is a fantastic restaurant called The Boathouse, the only restaurant on the south shores of Loch Ness. There are many other restaurants in Fort Augustus, such as The Lovat Hotel which is the white building located opposite the entrance to The Highland Club. The Inch Hotel is 1.5 miles outside of the village on the left hand side of the A82 when heading towards Inverness which is a quality option for lunch and dinner. To see information on more local restaurants please click here.

There are many activities offered within the area, from the very popular cruises on Loch Ness and fishing to gorge walking and archery. For more detail please view our blog where there is information on different activities or click through here to find out more about the local attractions.

The Bothy Public House is both a bar and a restaurant located in the centre of Fort Augustus, near the Caledonian Canal and Swing Bridge. They offer takes on traditional Scottish dishes such a Cock-a-Leekie soup and venison. The Lock Inn is also a bar and a restaurant, which offers good, non-complicated food with good portions and reasonable prices. They are located next to the canal. To see more local pubs and restaurants please click through here.

You can fill up your car in the village at the petrol station outside The Spar Penny Petroleum Great Glen convenience store which is 200 yards from our entrance gate.

Fort Augustus is a compact village and the Highland Club is on the outskirts of the main village high street. The shops start perhaps 200 yards from our entrance gate and even closer from the canal footpath from The Highland Club. To see more information about local shops please click here.

Self catering, also known as holiday rentals or vacation rentals, is an increasingly popular way to book holiday accommodation, particularly when trying to ensure a Covid safe holiday. The accommodation includes a fully fitted kitchen with equipment of the highest quality for your use to prepare your own meals rather than ordering from a menu as you would in a hotel. Of course you need not cook at all - you can go out to eat at The Boathouse restaurant located on The Estate, - restaurants in the village are all just a short walk away. Self catering holidays give your party the freedom to come and go as you please and enjoy the great outdoors but still cook and eat in the safety of your own kitchen, allowing you to keep your distance from anyone else.

Yes, there is a bike hire facility in Fort Augustus. If you are bringing your own bike, we have a padlocked container to store your bikes on site, however you must bring your own lock to secure your bikes to the stands within the container. For more information on bike hire in Fort Augustus, please see below: Trek mountain bikes for hire locally from: Email: erraidcanalside@gmail.com Phone: 07730 045499 (Jimmy) 07763 575725 (Heather) Please contact them directly for rates.

We strongly recommend that all guests book travel insurance for their stay.

Weddings can be held all year round at The Highland Club, subject to availability. You can find out more information about weddings at www.thehighlandclub.co.uk/weddings-loch-ness

The starting point for the iconic Loch Ness Marathon is approximately 10 miles from Fort Augustus Abbey, ideally located for runners and their families alike. For those staying around Loch Ness, buses will pick up from the following locations. Pre-booking is essential. Please email info@lochnessmarathon.com by 23 September to book your place. Return transport is not provided to these locations after the race. North Loch Ness 08.15 Loch Ness Hub, Drumnadrochit, IV63 6TX (off A82) 08:40 Fort Augustus Village Car Park, PH32 4DF (off A82) https://www.lochnessmarathon.com/event/loch-ness-marathon/

no - the pool complex (pool/sauna/steam room) are closed every year on the following dates: 25th December 26th December 1st January 2nd December