FAQ’s

Frequently Asked Questions

What is The Highland Club?
The Highland Club is a beautiful place to stay on the south shores of Loch Ness, set within 20 acres of beautifully landscaped grounds. We offer luxury accommodation in comfortable and private self-catered apartments.

Is The Highland Club a hotel?
No. The Highland Club is a home away from home. Our apartments are self-catered and private. We do not have a manned reception or room service.

How do I book accommodation? 
Please book at https://www.thehighlandclub.co.uk/holiday-rentals-scotland/

What’s included in the price?
When you book your private apartment, it includes your bedrooms, a full-equipped kitchen, a furnished sitting room with a television, bathrooms with baths, showers and a hair dryer. The apartments will also have a dishwasher, a washing machine, a dryer, an iron and an ironing board, as well as cleaning equipment such as a hoover. There is no need to bring towels or linen, as both will be provided. There will be a towel provided for each guest in the apartment and the beds will have fresh linen. Heating and lighting is also included in the price. A welcome pack will be provided on arrival.
In addition to your apartment, as guests you will have access to the facilities which includes The Highland Club Lounge and The Church Atrium, as well as the on-site amenities within the grounds such as a barbecue area, giant chess set, tennis courts, adventure playground, boules court and croquet set. For more information about the facilities please visit www.thehighlandclub.co.uk/facilities/. It is important to note that meals are not provided.
Due to extraordinary circumstances the swimming pool complex is currently closed for refurbishment. Please feel free to contact us if you have any queries.

How do we pay for our holiday?
You can make a holiday reservation request with us via email, telephone or online. The most effective method is via the booking system online. Any queries please feel free to call
Your booking will be confirmed following receipt of a completed booking form and payment. Payments should be made in GBP(£). Payment can be made online.
Bookings for the Christmas and New Year periods require payment in full when the reservation has been confirmed and this payment is non-refundable.
Please note all prices are subject to change and may vary by season.

What is the cancellation policy?
For cancellations within 7 days of booking, you will receive a full refund (except when a booking is made within 14 days prior to arrival). After this time the deposit is non-refundable regardless of circumstance. Our refund policy is as follows:

• Cancellation within 7 to 4 weeks prior to arrival 50% of the payment will be refunded.
• Cancellation within 4 to 2 weeks prior to arrival 25% of the payment will be refunded.
• Cancellation within 14 days prior to arrival date 0% of the payment will be refunded.

Holiday cancellation insurance is not provided by us and is not included in the price of the holiday. All holidaymakers are recommended to take independent advice on appropriate holiday insurance. Due to unforeseen circumstances the proprietor reserves the right, up to four weeks prior to your arrival, to cancel the booking and in this event will offer equal or better accommodation at The Highland Club or refund all booking payments. The proprietor is not liable for any additional cost of any alternative accommodation or liquidated damages, which must be paid by the guest.

How will we collect keys and get directions to our accommodation?
You will be met on arrival, handed keys and shown to your apartment. More details of how to find your apartment and where to collect keys will be sent to you approximately 4 weeks prior to your arrival.
Please note that The Highland Club does not have a 24 hour manned reception. As a result, you must let us know your estimated time of arrival as we do not have a manned reception.
Directions to The Highland Club can be found below.

Can guests use the facilities at The Highland Club?
Yes. More detail on the facilities offered can be found at www.thehighlandclub.co.uk/facilities/

Can we bring our dog/pets?
Unfortunately, guests are not permitted to bring their pets.

What is the smoking policy?
We have a strict no smoking policy and we ask our guests to adhere to this.

What should we remember to bring with us?
It is advisable to bring food for your breakfast if you are arriving in the evening as The Boathouse does not offer breakfast and there is no breakfast food provided in your apartment.
If you are planning on going on walks, it is advisable to bring hiking boots with you. It is a good idea to bring clothes for different weather as the weather can quickly change in the UK. However, check the forecast for Fort Augustus before your holiday to get a better idea.
If you are travelling to The Highland Club from abroad, it is important to bring an adaptor with you as the UK has 3 point socket. Please see the image below for reference. You do not need to bring towels, linen, kitchen utensils or a hairdryer with you.

Image Source: Flickr

What are the check-in/check-out times?
Check-in time is from 4pm – 9:30pm. Arrivals after 9:30pm must be by prior arrangement, with a surcharge payable on arrival of £25.00. Arrivals after midnight cannot be accommodated and guests will have to check in the following morning.
Check-out time is by 10am. If you wish to have an extended check-out time please contact the Rental Manager (their details will be provided on confirmation of your booking) who may be able to accommodate your request. If so this will attract a £25 surcharge.

Do we need to clean the property before we leave?
It is expected that the property is left clean and tidy on departure. Cleaning, such as linens, will be taken care on your departure.

What would happen if something gets damaged at our accommodation?
You must notify the Rental Manager immediately of any breakages and damage. (You are legally bound to reimburse the owners for any replacement, repair or cleaning costs that they incur on your behalf).

What if we are not happy about our accommodation or experience problems during our stay?
In the hopefully unlikely event of any problems during your stay, you must report it immediately to the Rental Manager who will attempt to resolve the matter immediately. There is an email address specific to each apartment on your key ring that you can contact.
If you remain dissatisfied you must put your complaint in writing to us within 14 days of your departure. A failure to notify us within this time period may mean that we will be unable to resolve your complaint.

How do we get to The Highland Club?
Driving If you are driving from the Inverness direction, the fastest route to The Highland Club is by following the signs for Fort William (the A82). A more scenic route is the B862 via Foyers or the B851 from the A9.
If you are driving from the South, the quickest route is to follow the road signs to Stirling and Perth; travel north on the A9 and then turn left at Dalwhinnie on the A889 and then left into the A86 in the Fort William direction.  Turn right at Spean Bridge to join the A82 towards Inverness.
If you are driving from the South West, follow the A82 towards Fort William and then continue until you reach Fort Augustus.

Where is the nearest rail station?
The closest rail station to The Highland Club is in Fort William. There is also a rail station in Inverness. Please see below for information on how to reach The Highland Club via train.
You can now travel from London to Fort William via the Caledonian Sleeper from £85. This leaves London Euston in the evening around 8pm, arriving at Fort William by 10am the following morning. Alternatively, you can also travel from London to Inverness from £85. This leaves London Euston in the evening around 8pm, arriving at Inverness by 9am the following morning. The Caledonian Sleeper Standard Class provides accommodation for up to two people, if travelling alone you may have to share with someone of the same sex. The trip also includes in-room sinks and towels, a complimentary sleeping pack, access to Lounge Car and adjoining rooms for families.
Scotrail also offers sleeper trains to Fort William and Inverness from different locations in Scotland as well, such as Glasgow or Edinburgh.
From both Fort William and Inverness, you can hire a car with Sixt rent a car or EasyDrive Scotland. Inverness also has Avis, Rhino Car Hire, and Enterprise rent-a-car. Fort Williams also offers Practical Car Hire, which can be delivered to the train station.
For more information, please visit:Caledonian Sleeper: https://www.sleeper.scot/ Scotrail: https://www.scotrail.co.uk/

Where is the nearest airport?
The closest airport is Inverness Airport. To see how to reach The Highland Club from various airports, please see below.
Inverness Airport
The closest airport to The Highland Club is Inverness airport, located in Inverness. There are direct flights to Inverness airport from Amsterdam Schiphol, Belfast City, Birmingham, Bristol, Dublin, Gatwick, Kirkwall, Luton, Manchester, Orkney, and Stornoway. Airlines that fly in are British Airways, Flybe, and Easyjet.
At Inverness Airport, you can rent a car with Avis, Europcar, Interrent Car Hire, Firefly, Alamo, or many other companies. The drive from Inverness airport is approximately 43 miles which takes around 60-90 minutes.
Alternatively, you can catch a bus (11 or 5A) into the centre of Inverness and then catch a local bus (513) towards Fort Williams, alighting at Fort Augustus, Tourist Information. Otherwise, you could arrange an airport transfer from Inverness Airport to Fort Augustus.
Glasgow Airports
Glasgow is approximately a 3-hour drive away. There are two airports in Glasgow: Glasgow International and Glasgow Prestwick. To drive from Glasgow the fastest route is to take the A82 towards Fort William, continuing until you reach Fort Augustus.
Edinburgh Airport
Edinburgh Airport is approximately a 3-hour drive away as well. To drive from Edinburgh, the fastest route is to take the A9 and then turn left at Dalwhinnie on the A889, then left into the A86 towards Fort William, and finally turn right at Spean Bridge to join the A82 towards Inverness.

Are there buses to Fort Augustus from Inverness and Fort William?
Yes. From Inverness, you can take the 513 (National Express) or 919 (Scottish Citylink) bus towards Fort Williams, alighting at Fort Augustus, Tourist Information. From Fort William you can take the local 919 or 513 bus towards Inverness, alighting at Fort Augustus, Tourist Information.

Can I hire a car at Fort Augustus?
Yes, see Expedia or Kayak for more information.
From both Fort William and Inverness, you can hire a car with Sixt rent a car or EasyDrive Scotland. Inverness also has Avis, Rhino Car Hire, and Enterprise rent-a-car. Fort William also offers Practical Car Hire, which can be delivered to the train station or your location in Fort William.

Where is the nearest parking?
There is onsite parking in The Highland Club.

How far is it to the nearest shop and village?
Less than a 5 minute walk. The Highland Club is located within Fort Augustus, a village next to Loch Ness. There is a local supermarket in Fort Augustus called Londis in the Great Glen Trading Centre. There are many other shops in the village. There are larger supermarkets in both Inverness and Fort William.
Both Asda and Tesco deliver to The Highland Club.

Where can I find restaurants?
On The Highland Club’s estate is a fantastic restaurant called The Boathouse, the only restaurant on the south shores of Loch Ness. There are many other restaurants in Fort Augustus, such as The Lovat Hotel which is the white building located opposite the entrance to The Highland Club.
The Inch Hotel is 1.5 miles outside of the village  on the left hand side of the A82 when heading towards Inverness which is a quality option for lunch and dinner.

Where can I find a pub?
The Bothy Public House is both a bar and a restaurant located in the centre of Fort Augustus, near the Caledonian Canal and Swing Bridge. They offer takes on traditional Scottish dishses such a Cock-a-Leekie soup and venison.
The Lock Inn is also a bar and a restaurant, which offers good, non-complicated food with good portions and reasonable prices. They are located next to the canal.

Can I hire a bike at Fort Augustus?
Yes. There is a bike hire facility in Fort Augustus. The daily rates are £24 for adults, £16 for children and £10 for a “tag along two child’s trailer”. The price includes a helmet and a lock. You can pick up maps of local routes in the Fort Augustus Visitor Centre.
If you are bringing your own bike, we have a padlocked container to store your bikes on site, however you must bring your own lock to secure your bikes to the stands within the container.
For more information on bike hire in Fort Augustus, please see below:
Girvans Bike Hire,
Website: http://www.girvanshardware.co.uk/index.php/fort-augustus-bike-hire
Email: girvanshardware@gmail.com
Phone: 01320 366 864

Can I provide feedback on my holiday? 
Yes, you can! There are forms provided in each apartment that you can fill out before leaving. Alternatively, please send us an email with your name, the apartment you stayed in, regarding aspects you enjoyed and anyway we can improve your stay at rentals@thehighlandclub.co.uk

When is mosquito season?
August/September – please remember to bring your insect repellent!

What activities can we do in the area?
There are many activities offered within the area, from the very popular cruises on Loch Ness and fishing to gorge walking and archery. For more detail please view our blog where there is information on different activities.

Where are alternative local swimming pools?

There is a swimming pool at Fort William in Fort William Leisure Centre. Adults can access the pool for £5.90 whilst the concession price is £2.95.
For more information, please visit https://www.highlifehighland.com/lochaber-lesiure-centre/
In Inverness, there is The Inverness Aquadome Leisure Waters. This facilities contains a restaurant, a wave pool as well as 3 flumes. The leisure pool has an area dedicated to children and babies.
For more information, please visit http://www.invernessleisure.co.uk/facilities/pools/

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