Covid Policy
Covid Cancellation guarantee - due to the extraordinary circumstances of the Coronavirus pandemic any direct bookings made for 2021 can be cancelled up to one day prior to arrival with the option of either a full refund or moving your vacation to different dates (subject to any increase or decrease in rental for the amended dates or apartment). There are no administration fees for this service.
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Government guidelines and travel restrictions are changing daily but our Coronavirus promise means that you can still plan ahead and whichever way the wind may be blowing!
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We all need something to look forward to.
Additional cleaning policies brought in during the pandemic for your enhanced safety.
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Our highest priority is the safety of our guests and staff alike.
Some of the services that we would normally offer, like daily servicing, have been put on hold for the time being. We are still able to offer you clean sheets daily if this is what you would like, however we are unable to change them for you or to clean your apartment during your stay. From when you arrive until when you leave rest assured that no one will come in.
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Each apartment is 'fogged' throughout to hotel industry best practice standards as soon as a guest has departed. This involves using a machine that pushes out disinfectant in a fine mist to cover all surfaces. The disinfectant mist is pushed out under pressure and will destroy a virus within 5 minutes. Our cleaning team, wearing the appropriate PPE, will then enter and service the apartment, ready for the next guest.
For the latest government guidance relating to visiting Scotland please check here for full details.
Covid-19 update - Indoor Facilities
Due to the stringent rules relating to the opening of leisure facilities it is highly unlikely that our indoor leisure facilities will be open in 2021. I'm sure you'll understand that the safety of both our staff and guests must take priority over all other considerations during the pandemic.
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Despite the fact that the Scottish First Minister has advised that leisure facilities could now re-open, unfortunately, the Swimming Pool, Sauna, Steam Room, Club Lounge and Gym will remain closed for the foreseeable future. This is because it is physically impossible for us to comply with the guidelines required to safely re-open the facilities.
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With the ever changing regulations, hopefully these guidelines will be eased in the coming months. We will, of course, continue to follow guidance as and when it is updated in the hope the facilities can re-open at a later date.
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The outdoor facilities, i.e. tennis court, football area, badminton, cricket pitch (Multi Use Games Area) etc. can all be used.
We provide tennis racquets and balls, badminton racquets and shuttle cocks and a football in each of our apartments.
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For 2021 only we have amended our cancellation policy to reflect the COVID pandemic to allow guests who book directly through our website for a stay in 2021 to cancel their booking up to the day before their arrival.
2022 bookings are subject to our normal Terms and Conditions, details of which can be found here.
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We look forward to welcoming you to The Highland Club.