The Highland Club Terms & Conditions

The properties featured are offered for self-catering holidays on a weekly or daily basis. Weekly bookings usually run Saturday to Saturday (4 pm on the date of arrival to 10 am on the date of departure) unless otherwise stated, subject to the Hiring Conditions Below

Booking your Holiday

To book a property, once you have decided on a property which is available, you can use the online secure booking facility. You can choose to pay online with credit card, or alternatively you can opt to telephone us with credit card details. We will hold provisional booking for you for up to seven days until we receive your payment for deposit. If you prefer Telephone booking please contact us on +44 (0)1456 486706. We will be happy to help you with any questions that you might have.
All online transactions are reservations and subject to confirmation by The Highland Club. In the event that a property is not deemed suitable by The Highland Club for the party or, due to circumstances beyond our control, a property becomes unavailable. The Highland Club will refund any credit card or other payment (including any handling charges).

Cancellation Protection

We strongly recommend that you use holiday cancellation insurance to cover the cost of your holiday. This will provide you with peace of mind if an unforeseen event forces you to cancel your holiday.

Payment for your Holiday

We have tried to make paying for your holiday as flexible and easy as possible. The initial payment is 25% of the total hire charge and may be paid by PayPal, cheque, cash, credit card Mastercard, Visa, Delta and Solo. Please phone 01456 486706 if you wish to enquire about other forms of payment.

There is a 2% charge fof payments using a credit card.
There is no charge for using Debit cards.

The balance is payable no later than six weeks prior to commencement of the holiday. Balance payments will be deducted without notification by the due date unless alternative arrangement is made in the interim. If you are booking within six weeks of the start of your holiday, payment in full is required with your booking form. Information including directions, key instructions and contact number will be given to you on receipt of final balance payment.

Security

For your security and peace of mind this web site uses a secure server to collect credit card information. We use the latest 128bit technology to ensure that your details stay safe and secure. At no time are credit card details transmitted over a non secure connection. All transactions are processed by hand using the "Customer Not Present" method. If you require a receipt of your credit card transaction please email us with your request.

Booking from Overseas

Overseas visitors are most welcome and because of the difficulties distance can impose we allow up to ten days for bookings to be confirmed from the date a reservation is made. Balance of charges is due six weeks prior to the commencement of the holidays.

Payment from overseas should be made by credit card, (Mastercard, Visa or Delta). Swift payment (international bank transfer) any bank charges incurred will be payable by the hirer.

Cancellations

Please note that, once a booking has been confirmed, you are liable for the whole cost of the holiday.

However, if the reason for cancellation is not covered by your insurance scheme, we will, in any event, endeavour to re-let the property and, if successful, we will make a full refund, less a small administration charge.. Accordingly, it is important that cancellations are intimated to us by telephone followed by immediate written confirmation.

Equipment

Each property is furnished and equipped to cater for the stated permitted occupancy and includes pots and pans, crockery, cutlery, iron and ironing board. Major items of domestic equipment are listed in individual property details.

Some properties have baths only. If no shower is mentioned it means there is no shower at the property, not even over the bath.

Pets

Pets are not allowed in the Highland Club apartments.

Linen

All properties have their own rules regarding the supply of duvets bed linen and towels. Please ensure you observe the position regarding this on the individual property page before you book

Cleaning

All properties are cleaned thoroughly between each let. However, as only a limited period of time is available to clean properties, it is a condition of your let that you leave the property and its contents as you find it.

Some properties require a standard deposit to be paid. Please see on individual property pages whether this applies to the apartment/cottage that you book.

Short Breaks

Short break holidays may be available in any of the properties. You will know this by using the availability calendars.

Complaints

It is important to the property owner and to The Highland Club that holidaymakers enjoy their holiday and every effort has been made to ensure this. However, in the unlikely event of dissatisfaction with the property or any subsequent problem, the holidaymaker should immediately contact us, the owner or caretaker/key-holder so that the opportunity to rectify the problem while they are still in the premises, is given.

TERMS & CONDITIONS OF HIRE

1. The hirer shall ensure that the standard of cleanliness of the premises is as high on their departure as on their arrival and will be responsible for all cleaning costs if the property is not in the same state as it was on arrival. A surcharge of £25 may be levied if this condition is not observed.
2. The Hirer shall not sub-let the premises or any part thereof.
3. The number of people occupying the premises shall not exceed the number stated for the premises.
4. The Hirer binds and obliges himself to vacate the hired premises without demand at the termination of the period of hire.
5. The Hirer binds and obliges himself to pay the lessor in respect of any loss or damage beyond fair wear and tear.
6. Your initial payment comprises a deposit of 25% of the total hire charge, plus supplementary charges. The balance of the hire charge must be paid at least 6 weeks prior to the commencement of the holiday. The Lessor may treat the booking as cancelled if the balance of the hire charge is not sent by this date.
7. If the booking is made within 6 weeks of the start of the holiday, payment in full at the time of booking is required.
8. The Hirer agrees that, in the event of Cancellation, while all reasonable efforts will be made by the lessor to re-let, the Hirer will be responsible for paying for the period of tenancy booked if a substitute cannot be found.
9. The Lessor, his agents or employees, accept no responsibility for loss, injury or damage to any member of the Hirer's party or their property, arising in any manner out of the let of the premises, however caused.
10. The Hirer shall undertake to prevent any member of his party from causing a nuisance or disturbance to neighbouring residents or occupiers.
11. The Hirer undertakes to leave the hired premises secure if left unoccupied during the period of let.
12. The Hirer undertakes to relieve the Lessor from any liability for damage or injury by any member of his party, however caused.
13. The Hirer warrants that the subjects let are to be used for the purposes of a Holiday. Accordingly, Section 12(2) and Paragraphs of Schedule 4 of the Housing (Scotland) Act 1988 applies to the letting to the Hirer.
14. Your contract of hire is with The Highland Club Scotland.
15. We reserve the right of entry to the properties at all reasonable times for the purposes of inspection or to carry out repairs or maintenance.